Frequently asked questions

Add items to your quote, choose dates, city and pickup or delivery, then send the request. The rental team confirms availability and the final price by email before anything is charged.

No. Submitting sends a request. Your booking is confirmed only when the rental team replies with a confirmation.

One day is 24 hours. Three days cost 2.5 daily rates and a week costs 3 daily rates. Rentals of 14+ days get 10% off and 28+ days get 20% off.

Yes. Pick up Friday afternoon and return Monday morning and you pay for one day.

Sales tax depends on the province of the rental location: HST in Ontario, GST + QST in Quebec, GST + PST in British Columbia. Your quote shows the breakdown.

Yes, within our delivery zones in Toronto, Montreal and Vancouver. Enter your postal code in the quote to see the fee.

Government photo ID, the credit card used for the deposit and, if you chose it, your certificate of insurance.

Yes. Either provide a certificate of insurance (COI) naming us as loss payee, or add our damage waiver to the rental.

A refundable hold on a credit card, shown on every product page. It is released after the equipment is returned and checked.

Ask in the quote notes. Cross-border use needs approval and may need extra coverage and paperwork.